Privacy Policy
In this privacy statement, we explain the personal data we collect and use and for what purpose. We recommend reading this statement carefully. Branderrr is the brand name of Branderr B.V. and is an online store for lighting products.
We consider it essential to handle personal data with care. Therefore, we process and secure personal data diligently, adhering to privacy legislation requirements. This means, for example, that we clearly state the purposes for which we process personal data, as outlined in this privacy statement:
- Limiting the collection of personal data to only the data necessary for the purposes for which they are processed.
- First asking for explicit consent to process your personal data in cases where your consent is required.
- Not disclosing your data to third parties unless necessary to provide the requested service or when legally obligated.
- Making agreements with third parties when sharing your data to ensure they are not used for other purposes.
- Implementing appropriate security measures to protect your personal data and demanding the same from parties processing data on our behalf.
- Respecting your right to access, correct, or delete your personal data upon your request.
If you want to contact us based on this privacy statement, you can do so using the contact details below:
- Phone: 053 - 430 08 03
- Email: info@branderr.nl
- Mail: Postbus 1063, 7500 BB Enschede
Use of Personal Data
When using our services and website, you provide us with certain data. These can include personal and/or company data. We do not always process all the data listed below, as it depends on the services and functionalities you choose to use on our website. For example, we only process your contact and company data if you register online with us.
Personal Data
Depending on the services and functionalities you use on our websites, we may process the following personal data:
- Name
- Email address
- Phone number
- Data about the use of our services and orders
- IBAN
- Information you fill in an open field, such as a message in the contact form.
- Login details (no password)
- Address details
- Technical measurement data from devices, such as IP address, MAC address, identifiers in cookies, and your browsing behavior on our website
Purposes
We process the above data for one or more of the following purposes (depending on the services or functionalities you use):
- Allowing you to order items through our website and use all functionalities and services on the website.
- Processing your order and informing you about its progress.
- Processing your complaint or your response to a complaint.
- Contacting you about your complaint because we want to investigate it.
- Communicating with you by sending electronic newsletters and/or mail.
- Offering you personalized content on the website.
- Processing your data for possible participation in contests and other promotions, so we can reach you when you win something and improve our services.
- Answering your questions or handling your complaints via social media, email, post, or telephone.
Disclosure to Third Parties
We provide the data you provide to third parties if necessary for the delivery of the products you ordered or requested services. For example, we use a third party to handle payments in our webshop, and we provide your data to the postal service to deliver the order to you.
When providing your data to a third party, we ensure, through an agreement, that your data are not used for other purposes. We also agree that your data will be deleted as soon as they are no longer needed.
Furthermore, we will not provide the data you provide to other parties unless legally obligated or allowed. For example, the police may request data from us as part of a fraud investigation, and we are legally obliged to provide this data.
Profiling and Cookies
We combine your personal data from different sources (such as the data from your account and your purchases in our webshop) to provide you with the best online experience. By combining this data, we can show personalized offers and content on different websites that match your interests and purchase history. This way, we can make better and more targeted offers, preventing you from seeing content or offers on different websites that are less interesting to you. Additionally, we use Google Analytics to collect anonymous data about the use of our website. When collecting and combining your data, we use cookies.
Security and Storage
We take appropriate security measures to limit abuse and unauthorized access to your personal data. We ensure that only necessary individuals have access to the data, that access to the data is protected, and that our security measures are regularly checked.
We do not store the data longer than necessary. This means that we keep the data for as long as needed to provide the requested service, except for data we are required to keep by law.
Third-Party Websites
This statement does not apply to third-party websites linked to our website through links. We cannot guarantee that these websites handle your personal data reliably or securely. Always read the privacy statement of these websites before using them for more information on how they handle your data.
Minors
If you are 16 years or younger, you may only use our website under the supervision of your parents or legal representatives.
Changes to this Privacy Statement
We may change this privacy statement from time to time. Changes will be published on our website. We never use your data without permission for other purposes. Therefore, it is advisable to regularly consult this privacy statement to be aware of these changes.
Accessing and Changing Your Data
If you have an account, you can log in to view and modify your data. You can also contact Branderr's customer service.
To prevent abuse, we ask you, in case of a written request for access, to adequately identify yourself by including a copy of a valid ID. Don't forget to block your BSN and passport photo on the copy. You can use the 'KopieID' app, for example, to do this.
Dutch Data Protection Authority
Of course, we are happy to help you further if you have complaints about the processing of your personal data. Nevertheless, if you cannot resolve it with us, under privacy legislation, you have the right to lodge a complaint with the data protection authority, the Dutch Data Protection Authority.
You can contact the Dutch Data Protection Authority for this purpose.
Effective Date
This privacy statement became effective on 01-05-2020.